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Posted by on in Marketing
Make your email marketing personal!

Did you know people check their emails on average 4 times per day? I know I check mine a lot more - between my business and personal emails it's definitely much more than 4 times per day.

Personalized emails deliver 47% higher transaction rates than classic emails but 70% of brands fail to use them as an integral part of their digital marketing strategy.

Email marketing is not a new trend and has been around for more than two decades but in 2017 it is still the quickest manner in which to reach customers with critical information about your brand and services.

In this blog we are going to look at a few strategies you should be applying in your email marketing to make it more personalized. According to digital trends, 73% of customers prefer to do business with brands that make their marketing more personalized for their target audience. It makes their experience with you more relevant and contributes to you building a relationship with them.
Check out some tactics below that you can use in personalized email marketing.

1) Email segmentation:

Slice your email marketing for better list segmentation and to better improve the personalization of your email marketing. By segmenting your email lists you are targeting your customers more directly in regards to what they want or need from your business. Each customer is different and has different preferences, interests and tastes. There are a number of creative ways you can segment your email list to help run innovative and effective campaigns to target your customers. However, to do this you need to collect information about your email recipients, such as interests, geographical location, age, gender, industry and so on. The more information you can collect, the more opportunities you have to tailor your emails to resonate with them and in turn get them to take that step to connect with you one-on-one.

You can collect data by encouraging people to fill in forms, surveys and answer questions about what they are looking for from your business. You can also use past purchases to gather information on customer interests, buying frequency, and purchase cycle to enable you to identify upsell opportunities, the best time to promote certain products and reward frequent shoppers with a loyalty program.
Now that your list is segmented make sure you provide develop dynamic content for each segmented list and include a clickable call-to-action to your website to take that email to the next level and help you generate more customers.

Segmented email campaigns have an open rate that is 14% higher than non-segmented campaigns. So what are you waiting – start looking at ways you can segment your email lists today.

2) Individualized email messaging:

Now that your email lists have been segmented according to each criteria you've set out, you can start to personalize individually each email you send out to each customer. This shows that you are paying attention to them, who they are and what they care about the most.
36% of customers will read your email in its entirety if they are called by their first name. That is why it is really important to include their name in the subject line to grab their attention directly in your email campaign. You can also create content like images or videos include their name as well as in your storytelling content.

3) Behavior-triggered emails:

You can set up automated behavioral trigger emails for your customers which are real time reactions to how your customer is using your product or your service. For instance, when Facebook emails you because you haven't logged in for 5 days, or your beauty salon sends you an email because you haven't visited them for three months and provides you with a special offer, this is a behavior-triggered email. I received one of these yesterday and guess what – I booked myself in within seconds to take advantage of the deal being offered.

Trigger emails have a 152% higher open rate compared with classic emails. Which means behavioral email marketing is a beneficial tool which allows you to cultivate lifelong customers. Behavioral emails are very effective because they are triggered based on a prospect's behavior or actions that they initiated when interacting with your business. The decision you must then make is which user actions to react to.
This kind of personalized email marketing is also easily automated and can be used for multiple actions such as birthday offers and welcome emails, transactional emails confirming a download, re-engagement campaigns such as the example mentioned above and so on.
In your email start a conversation with your user based on the behavior and when setting up the email make sure you are creating a highly personal experience.

4) Responsive email design:

Just like responsive web design your email should also be responsive and the appearance of your email must be attractive to catch your audience's attention. Just as people form and impression within seconds about your brand from your website, the same happens with your email.
If it does not look good and display optimally on mobile devices, they will quickly click out on your email and it is not the reaction you want. If your customer also can't easily open or read all the content in your email, they will leave.

You need to take into account many factors such as the size of the email, the layout, and the fluidity, etc. Responsive design also plays a part in personalizing your email marketing because you are adapting to different devices and the context of the person who will receive your email. A good example of adaptive content is to mention "click" for a computer, "tap" for a smartphone and a tablet.
54% of emails are now opened and read on a mobile device.

5) Individualized landing pages:

One of the most valuable strategies is to match personalized emails and landing pages on your website to target your customer more effectively. The aim is to have the same personalized call to action for the customer and have a unified experience to convert them more easily.
Your landing page must be directly related to the content of your emails as well as to the interests of your segmented list of customers. It helps readers to see the next step and learn more about what you are promoting.

Using this kind of strategy, your campaign can have an increase of 8% conversion rate from the usual email marketing campaign. Customers respond more to a personalized and targeted email campaign across all areas. So get your email marketing and landing pages working together and get some awesome results.

6) Location-based emails:

With so many consumers on the go today and never far from their mobile devices, geo-targeting location based emails enables incentives to be delivered at the right time and right place to your target audience. Long gone are the days where one-size fits all in email marketing and even making minor adjustments can improve your results dramatically.

Location campaigns can also help you utilize real-time data and even help you to pinpoint a contact's precise geo-location which means you can market to them directly about any offers or promotions you have on at that time. This can increase in-store traffic and help boost sales through impulse purchases.
You might however, be asking yourself why emails compared to push notices or SMS messaging. Yes text messaging can do the same job, but has rarely ever delivered the same results.

Push alerts and text messages are still considered annoying, especially if they arrive at the wrong time, and they demand the consumer's attention in that moment, which is one of the reasons why some industries have an opt-out rate of 60% when using push alerts.
When you send an email it can be read on your target audience's own schedule and even if the message gets there a little later it is overall less annoying to the person receiving it, which is probably why email opt-out rates are significantly lower to push notices, and is usually around 1 to 2% after each email delivery.

Just in the past year alone, location-targeted emails have increased by 38% compared to non-location based emails. So why not give it a go yourself, you've got nothing to lose and possibly a lot to gain.

7) Self-managed preference centre:

Having a customer preference centre is a key tool to helping you manage your email marketing and your subscribers.
It allows your customers to control their personal information and can help boost retention and strengthen their relationship with your brand. The data and information they provide you are in their hands as they choose what they want you to know about themselves and they can adjust this information whenever they want to, as well as how they want to interact with you.

For instance, some customers will be more interested to receive emails on certain topics and at different frequencies and a customer preference centre can allow them to set these options.

Strong engagement, retention, and monetization don't come from you forcing your message on them; it will come from you reaching your customers in ways that appeal to them and having a preference centre will make that much easier.
The customer satisfaction will automatically increase and you will be able to collect new data to help personalize your email marketing as well. It shows you are building a successful customer / brand relationship on give-and-take.

An effective email marketing strategy is all about automation, segmentation and customization. Even if email personalization can seem a little challenging for some marketers, using the right email marketing and automation tools can reduce your pain points and make this process much easier.

If you need help with your email marketing, give us a call on 07 5592 2685 or email info@selectmarketing.net.au.

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Posted by on in Website Design
Visual Storytelling in Web Design

Every brand has a story, but how are you telling your story online? Visual storytelling in web design is a growing trend so we are going to dive a little further into techniques that make for good interaction with your storytelling and design. Like we want to see the moral of the story at the end of a book, we expect to see the purpose or goal behind the storytelling on the website at the end.

There are a number of techniques for a better interaction design in storytelling, which we will look at a bit further on in our blog.

Storytelling is literally to tell a story. Where once, it was more confined to fairy-tales and novels, storytelling has now become a great feature for communicating your needs, especially online with many international brands using it on their websites to attract and create an emotional link with their visitors.
You don't just tell the story of your brand, your products or services; you want to share your experiences and your journey with your audience and even go as far as making them a part of your story. The main point is to capture their attention and provoke their emotions.

AUTHENTICITY is the key word for a perfect storytelling strategy on your website.

It is a powerful approach that when done right, can compel your visitors to convert more effectively on your website than what any amount of SEO, visual callouts, or amazing interactive elements can do. I am an advocate of SEO and a good SEO plan will direct people to your site, but once they are there a great story can begin the journey of turning them into loyal customers of your brand.

Check out some techniques you can use to tell your story on your website:

1. Introduce visitors to your story

When the path of your story is laid out clearly in front of your visitor's eyes, the rest of the work simply lies in convincing them that the purpose of your story is really worth grabbing a hold of, which is great for you as the storyteller, because your visitor's mindset is wanting to learn more about what the story has to offer.
Your storytelling goes hand-in-hand with your visuals and design structure. However, it does not have to be interactive to be effective. But, it must be ENGAGING. If your visitors get bored with your story or barely take any notice of it then what was the point of creating it in the first place.

Your story does not need to be complex. In some cases you can simply tell your story with one image and if this is the case then don't use half a dozen images. If your story needs half a dozen images or more then definitely don't use just one or two to get your story across. It's all about knowing your story well and making it as detailed or as simple as it needs to be in the telling.

Most brands have a story to tell so they can use a feature like storytelling, but if your website is a site where visitors are looking for instant access to information then the use of storytelling may not be for you.  No matter the type of website, it needs to create a connection with the visitor and you do that by providing them with what they are looking for first and foremost, which means you need to have a pretty good idea of what that may be.

2. Interactive storytelling

Some stories benefit from directly involving the user in the story itself. There are interactive features you can use in your storytelling. Once such feature is a guided questionnaire on your site to collect specific information that enables you to make the information you are presenting personal to the user. Effectively, your website becomes more about them, rather than some general, random person. However, the consumer must want to fill the questionnaire in and not be obligated to do so.

The placement of these types of features is important. You want to grab your visitor's attention but at the same time you don't want them to leave because you keep interrupting them online. Use the structure aka design of your website to effectively introduce them to your story through interactive features so they willingly interact and willingly fill out any questionnaires. Sidebar placements up the top to the right or header features are good placement options.

By having a questionnaire on your website you can ensure their interaction with your website is dedicated to them. By engaging visitors in this creative way you encourage your user to be more focused on the kind of message you want to deliver to them and the information they are looking for.

Let's look at an example. Say your business is in the beauty industry and you are selling cosmetics online. In your quick questionnaire you can ask questions like: the colour of their skin, the colour of their eyes, their eye shape, if they have any ski irritations and so on. Then the algorithm on your website will analyze the answers of your user to then provide them with the perfect products to use based on their answers and profile.

Other tools such as, personalised avatars for your user to be a character in your story or the use of chatbots in your design; which we will talk a bit more about later on. These features and animations tell your visitor that your brand cares about their needs and experience online and shouldn't be neglected in today's market.

3. Let your user be a character in your story

There are a number of ways you can enable your user to be a character in your story, by involving them directly and personalizing the way you present your information. One such way could be basing your story on user input. For instance, websites that make the visitor choose which option they are: I'm a developer, I'm a designer, I'm a marketer – and then personalize the information presented based on each type of user.

The use of real time data is also another form of interaction that can be a very effective way to keep users interested and to persuade them to become return visitors. Thanks to Google, Social media platforms like twitter and Facebook and streaming services like Netflix who cater to our every desire, serving us up instant personalized searches, offering us recommendations based on our behavioral data and tapping into the preferences of our peers, our idols and other people with similar tastes, we have become 'lazy users'. Businesses can also use this real time data to create a more personalized experience on their websites just like our favourite browser does when we jump on and search. However, when you consider the implementation of real-time data visualization, think of your type of user first.

Real-time analytics is a must for any business who wants to learn about their visitors. But, observing how your visitors interact with your website in real time is one thing, and acting on your findings is another. There are a number of widgets that you can implement into your site, such as twitter and Facebook and the use of live streaming videos that enable you to communicate quickly with your users and show what other people are saying about your brand, product or service. Some businesses have even used their website to show real-time feeds of their office, which provides the user the experience of being there although they could be sitting on their computer on the other side of the world.

Real-time data is making waves and will continue to evolve in the coming years with the main idea of being about to provide that more personalized experience. Funny, how we live so much of our lives online now especially within our social media accounts but we yearn more each day for that personal touch.

4. Chat bots anyone?

We mentioned Chat bots in tip number 2 and are now going to look into this interactive feature a bit more. One of the earliest interactive chat services would have to be the Microsoft Office assistant, commonly referred to as Clippy the paperclip, who would correct our grammar and highlight misspellings. Since then Chat bots have come a long way. Their ability to simulate conversations makes them a handy customer service and marketing tool for many businesses, especially e-commerce sites, where Chat bots help to facilitate sales 24/7.

Visitors to your website can interact with a web interface like they would with a sales assistant in a brick-and-mortar store, replicating the same experience without having to step out of their comfort zones. Chat bots can function either with artificial intelligence or with human supervision. Another industry that is using Chat bots effectively is the Food industry, where they are used to accept orders.

Using tools like Letsclap, helps online businesses to connect with their customers via messaging apps like WhatsApp, Facebook Messenger or WeChat, providing customized customer support and commerce. The use of these conversational interfaces will grow in 2017 and beyond in how web designers think about creating websites to help big and small brands express different sides of their personality and therefore make them more human and approachable to their customers.

More than 900 million people around the world use Facebook Messenger every month, so the introduction of Bots for Messenger last year was a welcome addition to the toolkit of communication channels. Businesses of all sizes can take advantage of this feature without needing any coding knowledge.

5. Have you ever heard of Gamification?

The use of gamification is more popular in mobile apps, however it can still be used on your website. In simple terms it is a system of risk or cost and reward. You are looking for ways to enable your story to reward your visitors by performing certain tasks. These tasks could be filling out a registration form or completing special offers. That is gamification and its main goal is to create visitor loyalty and to keep them engaged.

Rewards when they are worthwhile can be a huge motivator for users to interact with your brand and website. Just make sure that the rewards you are offering are appropriate to the level of risk for your user. Maybe the most challenging part in the use of gamification is to choose the best reward for you and your users. If the reward is too small, users will not bother participating. If it is too big, you could end up losing money, and no business wants that outcome.

The use of gamification is not a direct way of storytelling but it still helps you to include visitors in what you want to share with them about your brand. You can also choose rewards with a direct link to your company story and experiences.

Dropbox is a great example of gamification through voluntary reward. They dangle their users with a reward of 250MB of free space in exchange for a series of small actions, which it cleverly frames as "a series of quests". They then present the quests in a checklist format, which taps into our need to feel a sense of accomplishment when we complete a task.

6. Surprise your visitors with the "Easter egg" effect!

Although more of a tricky interaction in design to pull off, if your website is well-suited to this type of project where the love of discoverability can be incorporated in your story, why not give it a go and give your user a very memorable experience.

What is known as the "Easter egg" effect is when you want to hide something behind a click on your website to surprise your visitors. It can be an animation, a video, a quick game, text and so on. The main objective is to increase your brand awareness and to actually humanize your brand by showing its personality. They can also boost your traffic, and above all provide fun for your user which in turn increases their engagement with your brand.

Giveaway or contest and game sites are great examples where this effect works well. In saying that though, any brand can use an egg on their site and many do, you just don't know about it. Brands and businesses rarely promote their easter eggs, after all that's part of the fun. And, who doesn't like an easter egg hunt?

Some developers might leak information online, but most of the time, users have to "hunt" or stumble upon these little eggs all on their own. They are a great way of generating word-of-mouth for your business online and with the help of digital marketing channels like Facebook, Twitter, and Buzzfeed; they can spread like lice through a primary school.

One of the most known easter eggs, is Google Chrome's: Unable to Connect. This mini game involves a small dinosaur. When your WiFi is down or Google Chrome can't find a connection, it'll take you to a simple grey page with a dinosaur. Click the space bar to help it to jump obstacles.

No matter the complexity of your egg, your project needs to be well-executed to have a positive effect at the end. Make sure your audience understands and enjoys this kind of playful interaction, as not everyone will appreciate it, and for some users, it may be frustrating.
Before you design anything, know who your user is and treat your easter eggs like 'icing on the cake'. You need your website to be fully optimized before you think about adding little extras to the recipe.

7. Create interactivity when doing common actions

Common actions online include scrolling, clicking and tapping. We complete these without a second thought. So why not add some interactive value in your design when users perform these common actions.

With scrolling incorporate parallax scrolling, this has become one of the most popular techniques to tell a linear visual story. As a user scrolls down your website you introduce them to your brand, products or service in a clean effective use of images and text.

When clicking, use your images in reinforce where your visitors should click. Tell them what will happen when they do click and why it's beneficial. Capture their attention with the right graphics to get your message across as well as a great headline, which is no more than 5 – 7 words. After all we are all time sensitive these days and are bombarded by so many images you want to ensure that your story makes sense, grab their attention and keeps them engaged.

Another technique in storytelling is to make your visuals respond when your user performs the common actions like scrolling and clicking. In many cases this will be some simple animation incorporated in your design.

In my research I came across the Babel app website, which I absolutely love the design of and is a great example (http://babeltheking.com/eng ). As you scroll down, a cat that is the title character, Babel seems to fall from the sky, and tumbles all the way down to the bottom, unless you stop scrolling. When you stop the cat rights itself, holding onto an umbrella. Check it out as it's sure to make you smile.

Every good story has a beginning, middle and an end. Even a single image with text should follow the same rule, it is just quicker to complete. It becomes more vital for longer, more complex stories to have a plan in place, so research your visitor. Put yourself in the shoes of your user and take the time to map out your story with the beginning being the start of the customer journey, in the middle you'll engage with them and at the end is where they will complete the final goal.

Need help with your web design? Then get in touch for a little chat about your design needs.

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Want to Increase your Conversion Rate Online?

Your SEO is doing wonders for your website and getting you great rankings and even better traffic, but this traffic means nothing to your business if it doesn't convert to meaningful revenue. What will matter the most to the bottom line of any online marketing activities will be your conversion rate.  This can also come in a number of forms and really depends on the goals of your website and what you are trying to achieve when people visit, other than the ultimate need for visitors to purchase your products and services. You might want visitors to engage in content download, have meaningful interactions with elements of your site, and fill out any forms to build on your database for future interactions, just to name a few.  Increasing conversation rate seems pretty simple, right. Unfortunately, if you've ever tried it, you know it's not as easy as it sounds. There are any numbers of variables that will factor into whether or not a visitor converts, but on the flip side there are any numbers of strategies you can use. Let's have a look at some of them below.


Call to Action

We all know what this is and you should include a call-to-action on your website, but why stop at just one. Place these throughout your website in button form, signup opportunities, popup offers, and download opportunities, within the body of your content and blog posts, situated in the side-bar and header. By placing these call-to-actions throughout your website you are giving your visitor more opportunity to convert, however don't be obnoxious where your visitor gets fed up with them and simply leaves. Think about the placement of the call-to-action and how they can be relevant within your design structure and provide benefit to your potential customer.

Let's check out a few stats on CTA's

  1. ContentVerve saw a 90% increase in click-through rate by using first-person phrasing.
  2. Personalized CTAs convert 42% more visitors into leads than untargeted CTAs. (HubSpot)
  3. Neil Patel found that users prefer to learn about the offer before clicking a CTA - placing his CTA above the fold decreased conversions by 17%. (QuickSprout)
  4. Grow & Convert estimates conversion rates for certain CTA locations:

A. Sidebar: 0.5 - 1.5%
B. Generic, end-of-post: 0.5 - 1.5%
C. Pop-ups: 1 - 8%
D. Sliders and bars: 1 - 5%
E. Welcome gates: 10 - 25%
F. Featurebox: 3 - 9%
G. Navbar: varies

We can go on with many more statistics about CTA's and what will work for some, may not work for you. Successful Call-to-Actions require experimentation and testing and a willingness to try new things, so dive in.

Trust Seals

Adding one or multiple trust seals can also help with your conversion rate online. Many industries have authority companies that oversea them, such as the travel industry with The Australian Federation of Travel Agents Limited (AFTA). Any travel agency in Australia registered with AFTA is then in turn considered to be a trusted agent and therefore legitimate. If you are shopping online then having certain trust seals is extremely important for the customer to see, as well as having an SSL certificate associated with your site. More than 88% off people feel that trust seals are important when shopping online and over 70% have cancelled their online order because they did not "trust" the transaction.

So check within your industry what authorities can provide an extra level of trust when people land on your website. Find out who are they and what you need to do to get rewarded?

Some other great things to keep in mind to help your conversion rate online are:

You're Headline

It is perhaps the single most important element of your landing page. GRAB THEIR ATTENTION!! with a great headline.

You're in the business of solving problems

It is important to clearly state the benefits of your product and or service. Listing your product and service features is a must, but even more important is to tell your potential customers / visitors exactly how your product and service will be of benefit to them or solve their problem.

Keep it above the fold

Ideally any opt-in boxes and other conversion elements should be above the fold for better results. However we have already mentioned that you can add more than one CTA, strategically placed throughout your site for even more optimal conversion rate results.

Humanize your brand

Adding a simple video on landing pages to show there's a real person behind your brand or having a fun creative video to introduce your business is a must in any website. Including video on a website landing page can increase conversion rates by 80% and 92% of mobile video consumers share videos with others (hubspot).

Kick the 'Hype' to the curb

In today's environment most consumers are to savvy to fall for copywriting based on hype. So ditch it and focus more on clear, easy to follow and compelling copy that will help your potential customer to purchase or pick up the phone to call.

Single column vs. multi-column layout

Many sites have a double-column layout, one experiment done by Marketing Experiments with a test version showed a 681 % increase in conversions when changing from a double column layout to single. You can probably guess that less distractions, more streamlined content, and perhaps better eye tracking were all factors that led to an easier user experience. However, with more testing generic searches had customers requiring more clarity of value from the brand before making a decision to convert, and multi-column layouts with more complex information did better in aiding the conversion rate by providing a wider array of information on the brand to build initial trust.

It comes down to the visitor's relationship with the brand. The more a customer knows about the brand, the simpler and more focused website design tends to win. On the flip side the less known about the brand by the visitor the more complex, multi-faceted and weighted website design won.
Think about your brand and how well-known in the market place it is. We all can't be Apple, but good web design will always have a structure drawn out and created before actually being developed.

There are many more tips to help with conversion rates online and we have touched on a few that I think are pretty important. In saying this, the last tip we are going to look at below is a must.

Test! Test! Test!

One of the best things you can do to improve your conversion rate is to test. Don't be afraid to make mistakes. You never know unless you try and as I previously mentioned what works for some may not work for you. You can try A/B or split testing which involves testing one version of a page or interface element against another version of the same thing. Each element will be measured by its effectiveness in comparison to the other. These elements will all be defined by what the conversion looks like to you and as previously touched on this could be signing up for an email newsletter, creating an account with a login and password, making a purchase, downloading your app, or something else entirely.

There are also some software's that exist to help you set up tests. Some of these are free like Google Content Experiment or you can pay for others such as Optimizely or Website Optimizer.  After testing, it's important to track, collect information and analyze the statistics. There is no point in doing this if you are not analyzing the data. The statistics will tell you what elements need to be kept or improved. You can also ask your audience to give their feedback on what they are looking for and what you can improve. There is also software that can help with this too.

It is really good to have traffic on your website, it's even better when this traffic generate profits! Need help with your website then give us a call on (07) 5592 2685 or email info@selectmarketing.net.au  to get your conversion rates soaring?

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